Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be less than 10% used or be defective. Proof of purchase is required.
Non-Returnable Items
- Gift cards
- Sale items
Partial Refunds
Partial refunds may be granted for:
- Products used more than 10% (up to a maximum of 25%)
- Items returned more than 30 days after delivery
Refund Process
Once your return is received and inspected, we will notify you via email. Approved refunds will be processed to your original payment method within several business days.
Late or Missing Refunds
If you have not received your refund, please check your bank account, then contact your credit card company or bank. If the issue persists, contact us at toplayermandy@gmail.com.
Exchanges
We only replace items if they are defective or damaged. Contact us to request an exchange.
Return Shipping
Please send returns to:
Top Layer
Attn: Return Department
5121-55 Ave
Edmonton, AB
T6B 3V1
You are responsible for return shipping costs. Shipping fees are non-refundable.